Talk to our team at Gamble Zen Casino

How we help

Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.

Escalating an issue

Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.

Ways to reach us

Live chat is the fastest route and is open inside your account. For anything that needs documents, write to [email protected].

Identity checks

If we request documents, the reason is always explained in the message. Checks are usually completed within one working day.

Responsible gaming

If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.

Help us help you faster

Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.

Hours and response times

The team works around the clock, weekends included. Expect a first answer within a few minutes on live chat.

Thank you

Thanks for playing with Gamblezen. If we got something wrong, tell us.